Our Products
How do I know which size to choose?
Each product page includes a sizing chart to help you find the perfect fit. If you’re unsure, reach out to our support team, and we’ll be happy to assist.
Are your products eco-friendly or sustainably made?
We are committed to offering sustainably produced items wherever possible. Details on specific products and materials can be found on each product page.
What types of products do you offer?
We offer a variety of book-themed merchandise, including clothing, accessories, and home decor. Our designs are inspired by popular books, genres, and quotes, perfect for book lovers! We also plan to continue adding to our merch with new collections so watch this space!
Do you carry merchandise for specific books or authors?
Yes! We feature collections inspired by popular books, genres, and authors. We frequently update our stock with new themes, so check back often for your favourite titles!
Are your products officially licensed?
We are hoping to include officially licensed products soon and when they are, they will be clearly marked on the product page. If a product is not officially licensed, it’s a unique design inspired by literature and created by us!
How can I stay updated on new arrivals and special offers?
You can follow us on our social media platforms! You’ll be the first to know about new collections, exclusive discounts, and upcoming sales. Click on one of our icons at the top or bottom of any page here on our website.
How should I take care of my new book-themed clothing?
To ensure the longevity of our clothing, we recommend washing it inside out on a gentle cycle with cold water and hanging it to dry or using a low tumble setting. Avoid direct ironing on printed designs.
Do you take custom design requests?
Yes, we occasionally accept custom design requests for book-themed products. Please contact us with your ideas, and we’ll let you know if it’s possible!
How can I suggest a book or author for future merchandise?
We love hearing suggestions from our customers! Feel free to reach out to us via our Contact form at the bottom of the page or our social media with any ideas for new book themes or designs.
Shipping
What happens if a package wasn’t delivered but the tracking states that it was?
If the package was marked as delivered by the carrier, but you report you have yet to receive it, we won’t cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at your address. We recommend you reach out to the carrier and inquire if any additional details were left by the delivery person!
What if I entered my address wrong?
This depends on when you notice your mistake. If you reach out almost immediately, we can alter your address before sending it out. However, if you have already been notified about it being out for delivery – you are held responsible.
You should contact the carrier from your emails to see where your package is and correct them on the address. They may send it back to us and we will keep it for 30 days and try to reach out to you. You will have to pay the shipping price again if you want it again!
Unclaimed returns get donated to charity after 30 days.
What if an order gets lost in the mail?
For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. But no worries! We’ll cover the costs of shipping a replacement order for you!
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to get in touch with the shipping carrier to try locating the lost order first.
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to talesandteabusiness@gmail.com, then we’ll gladly send a replacement at no cost to you.
How long do I have to submit a claim for a return/exchange?
Any claims for damaged or defective items must be submitted within 14 days after the product is received. For packages lost in transit, all claims must be submitted no more than 14 days after the estimated delivery date. (read above FAQs for more information on what to do if a package wasn’t delivered but the tracking states that it was).
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping fees and delivery times vary by location and will be calculated at checkout.
Payments and Security
Is my payment information secure?
Yes, all payments are processed through a secure, encrypted payment gateway with WooPayments, and do not store any payment information on servers. Your security is our priority.
Outside of our website on platforms such as Etsy and TikTok Shop have their own secure payment gateways when you purchase one of our products through them.
Will my personal information be shared?
We take your privacy seriously and do not share, sell, or rent your personal information. For more details.
Do you have seasonal sales?
Yes! We offer seasonal sales during major holidays and at the end of each season. To stay updated, follow us on social media for announcements.
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